Questions and answers

What payment methods are accepted?

Payments allowed on are only those related to the Stripe or PayPal circuits, i.e., direct payment from PayPal account or by credit card (Visa, Mastercard, etc.).

Is it possible to pick up the goods at your warehouses?

It is not possible to pick up goods at one of the logistics centers scattered throughout Italy, Kaffito is not a store, but a network of logistics centers. The registered office in Bergamo does not make sales, but houses the executive and administrative offices.

Is it possible to return products?

No, current regulations in Italy do not allow the return of foodstuffs, as specified in Article 59 of Legislative Decree No. 21 of February 21, 2014. However, indications on return are given in the conditions of sale.

What are the shipping timelines?

All indications of delivery times and costs can be found at In addition, on the same link you can also find the delivery options: express courier or FermoPoint.

How can you be contacted?

Kaffito can be reached using the form at or e-mail In each case, comprehensive answers will be provided for all questions.

Is it possible to request an invoice?

Yes, invoices can be requested by filling in the appropriate fields on the site when ordering. It is important to make sure that the information entered is correct.

Is it possible to modify an order already placed?

All Kaffito procedures are automated and the system automatically activates the relevant logistics center as soon as the customer confirms the order. Therefore, it is NOT possible to increase or decrease an order already placed.

Can I access the dealer area?

Access is restricted to resellers of coffee pods and capsules.
The reseller section of Kaffito can be accessed from the home page via the “Reseller area.”
To gain access, it is necessary to register by attaching what is required.
Upon registration, the Sales Department will evaluate the request and confirm access to the reserved conditions.

For what types of coffee machines can I order capsules on kaffito?

The capsules available on our site are compatible with: Nespresso, Lavazza A Modo Mio, Nescafè Dolce Gusto, Lavazza Firma, Lavazza Espresso Point, Cialda ESE 44 and Uno System.