Shipping and delivery
EXPRESS COURIER OR FIRM!POINT?
Do you want your order to reach you, where you want it?
Choose delivery by Express Courier. KAFFITO’s logistics centers will prepare your order and entrust it to the Courier. You will conveniently receive the goods where you indicated.
Would you like to pick up your order at a Fermo!Point convenient to you?
Choose delivery to one of 6400+ Fermo!Points affiliated throughout Italy. KAFFITO’s logistics centers will prepare your order and deliver it to the store of your choice, where the merchant will store it for you: the goods are insured, guarded and you will have 14 days to pick them up during normal opening hours.
- Always free for orders over 85 euros, either by Express Courier or Fermo Point.
- Always free for “free shipping” offers.
In other cases:
- By Express Courier: delivery in 1/3 working days – €6.99
- Pickup at the Fermo!Point of your choice: delivery in 3/7 working days – €4.99
- By express courier DHL: 1/2 working days – always 9.99 €.
If the order is placed before 1 pm, the shipment is processed on average the same business day. After that time, the next business day. Late in the evening on the day of shipment, a tracking code is sent to the email indicated in the order to follow all the details of the shipment.
During the weeks of Christmas, Easter, New Year, Ferragosto, in proximity of bridges, in the periods of greater logistic traffic, in occasions of trade union unrest, in conjunction with particular climatic situations, the times declared for any shipment (which however are intended as statistical averages and not as peremptory/contractual) could be delayed, even significantly.
* shipments with DHL always €9.99.
HOW TO USE FERMO!POINT
The process is simple:
- Choose your favorite coffee on KAFFITO
- Complete your order and proceed to checkout.
- When choosing your shipping method, select Fermo!Point
- The system automatically locates the certified stores closest to you
- Choose the Fermo!Point where you want to receive the goods
- Complete the payment
- When the goods arrive at the store, you will receive an email and a text message
- You will have 14 days to pick up your package when you are most comfortable